Verity Movement Privacy Policy

Welcome to Verity Movement.

Verity Movement is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

Unlike traditional booking platforms, Verity Movement operates as a trust-based ecosystem connecting clients, verified movement professionals and verified studios. Because our platform verifies professional qualifications and supports trusted bookings, we process several categories of personal information beyond those typically collected by online marketplaces.

This Privacy Policy explains:

• what information we collect;
• why we collect it;
• how we use it;
• who we share it with;
• how long we retain it;
• your rights under applicable data protection legislation including the General Data Protection Regulation ("GDPR"); and
• how Verity Movement protects your information.

By creating an account or using Verity Movement, you acknowledge that you have read this Privacy Policy.

Verity Movement is a digital platform that connects:

• Clients
• Verified Movement Professionals
• Verified Studios

Verity Movement also provides services including:

• professional verification
• studio verification
• booking facilitation
• payment processing
• professional profiles
• qualification transparency
• education verification
• trust and safety services

Our mission is to increase transparency and professional standards within the movement and wellness industry.

Unless otherwise stated, Verity Movement acts as the Data Controller for personal information processed through the platform.

Contact:

Privacy Officer

info@veritymovement.com

The information we collect depends on how you use Verity Movement.

4.1 Account Information

When creating an account we may collect:

• Full name
• Email address
• Password
• Phone number
• Country
• Preferred language
• Time zone
• Date of birth (where required)
• Profile photograph

4.2 Identity Information

To maintain trust on the platform we may request identity information including:

• Government-issued identification
• Passport
• Driving licence
• National identity card

Identity verification helps reduce fraud and maintain confidence in professional and studio listings.

4.3 Professional Information

For instructors and movement professionals we may collect:

• Professional title
• Qualifications
• Professional certifications
• Education history
• Professional registrations
• Continuing Professional Development (CPD)
• Years of experience
• Areas of expertise
• Insurance information
• Professional memberships
• Languages spoken
• Teaching disciplines
• Professional biography
• Availability
• Pricing
• Location
• Business registration (where applicable)

One of Verity Movement's core services is professional verification.

To verify professional qualifications we may process:

• copies of certificates
• diplomas
• academic transcripts
• licence numbers
• membership numbers
• course completion certificates
• continuing education records
• professional registrations
• renewal dates
• issuing organisations
• expiry dates

Where necessary Verity Movement may contact certification providers directly to verify:

• authenticity
• status
• validity
• scope
• expiry
• renewal

Verity Movement does not guarantee future competence.

Verification confirms only that documentation has been reviewed against Verity Movement's published verification standards.

Studios may provide information including:

• Business name
• Business registration
• VAT number
• Owner details
• Studio manager
• Address
• Floor plans
• Photographs
• Equipment inventory
• Accessibility information
• Insurance
• Health & Safety documentation
• Emergency procedures
• Studio rules
• Operating hours
• Rental pricing
• Amenities
• Capacity
• Equipment specifications
• Cleaning standards

Whenever bookings occur we may process:

• booking history
• attendance
• cancellations
• refunds
• payments
• messages
• booking notes
• waitlists
• ratings
• reviews
• support cases

This information helps maintain platform integrity and resolve disputes.

Payments are processed through trusted third-party payment providers.

Verity Movement generally does not store full payment card numbers.

Depending on the payment provider we may receive:

• payment confirmation
• transaction ID
• currency
• payment status
• refund status
• invoice information
• billing address
• tax information
• commission
• VAT
• payout details
• bank account information (professionals and studios)

Payment providers process information under their own privacy policies.

When using Verity Movement we may process:

• emails
• support requests
• messages
• chat conversations
• feedback
• reviews
• complaints
• verification enquiries
• appeals
• telephone recordings (where applicable)

Communication data helps improve safety, customer support and dispute resolution.

Users may upload:

• profile photographs
• studio photographs
• equipment photographs
• certificates
• documents
• videos
• logos
• marketing materials

Images may appear publicly where required to operate the marketplace.

Verity Movement may remove media that violates platform policies.

When you access Verity Movement we automatically collect certain technical information.

This may include:

• IP address
• browser type
• browser version
• device identifiers
• operating system
• referring URLs
• language preferences
• screen resolution
• network information
• crash reports
• error logs
• session information
• time spent on pages
• click behaviour

This information helps maintain platform security, improve performance and detect fraudulent activity.

We use personal information to:

• create accounts
• verify professionals
• verify studios
• facilitate bookings
• process payments
• prevent fraud
• maintain trust and safety
• provide customer support
• comply with legal obligations
• improve platform functionality
• develop new services
• communicate with users
• enforce platform policies
• resolve disputes
• protect users
• conduct analytics
• maintain system security

Depending on the circumstances, Verity Movement processes personal information based on one or more of the following legal grounds:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, including platform security, fraud prevention, verification, and service improvement.
• Consent, where required by applicable law.
• Protection of vital interests in exceptional situations.

Verity Movement assesses the appropriate legal basis for each processing activity and will obtain consent where GDPR or other applicable legislation requires it.

Verity Movement may use Artificial Intelligence ("AI") and machine learning technologies to improve the functionality, safety and efficiency of the Platform.

AI may be used for purposes including:

• Improving search results.
• Matching clients with suitable professionals and studios.
• Detecting fraudulent or suspicious activity.
• Identifying duplicate or inaccurate profile information.
• Moderating reviews and user-generated content.
• Improving customer support.
• Translating platform content.
• Generating recommendations based on user preferences.
• Analysing anonymised usage patterns to improve the Platform.

Verity Movement does not use AI to make solely automated decisions that produce legal or similarly significant effects without appropriate human oversight where required by applicable law.

Users may request human review of decisions where legally applicable.

To strengthen trust and reduce fraud, Verity Movement may introduce optional identity verification technologies in the future.

These services may include:

• Facial recognition for identity matching.
• Selfie verification.
• Liveness detection.
• Government-issued identity document matching.
• Video identity verification.

Where biometric data is processed, Verity Movement will:

• Obtain explicit consent where required.
• Process only the minimum information necessary.
• Use trusted third-party verification providers.
• Retain biometric information only for as long as necessary.
• Delete biometric data once verification has been completed unless retention is required by law.

Biometric information will never be sold or used for marketing purposes.

Verity Movement uses cookies and similar technologies to:

• Maintain secure sessions.
• Remember user preferences.
• Improve platform performance.
• Analyse website traffic.
• Measure feature usage.
• Prevent fraud.
• Improve security.

Marketing and analytics cookies are only activated where legally required after user consent.

Users may manage their preferences through the Verity Movement Cookie Preferences Centre at any time.

For additional information please refer to the Verity Movement Cookie Policy.

Because Verity Movement operates internationally, personal information may be transferred between countries.

Where personal information is transferred outside the European Economic Area (EEA), United Kingdom or Switzerland, Verity Movement implements appropriate safeguards including:

• European Commission Standard Contractual Clauses (SCCs).
• Adequacy Decisions.
• Data Processing Agreements.
• Additional technical and organisational security measures where appropriate.

Verity Movement continuously monitors changes in international data transfer requirements and updates its practices accordingly.

Verity Movement retains personal information only for as long as necessary.

Typical retention periods include:

Where legally required, information may be retained for longer periods.

Once retention periods expire, data will be securely deleted or anonymised.

Verity Movement implements appropriate technical and organisational measures designed to protect personal information.

These measures may include:

• Encryption in transit and at rest.
• Multi-factor authentication.
• Access controls.
• Security monitoring.
• Audit logging.
• Vulnerability testing.
• Penetration testing.
• Backup procedures.
• Disaster recovery plans.
• Role-based access permissions.

Although Verity Movement applies industry-standard security practices, no online system can guarantee absolute security.

Verity Movement only shares information where necessary.

Recipients may include:

• Studios.
• Verified professionals.
• Clients.
• Payment providers.
• Identity verification providers.
• Certification bodies.
• Cloud infrastructure providers.
• Customer support providers.
• Analytics providers.
• Legal advisers.
• Regulatory authorities.
• Insurance providers where necessary.

Verity Movement never sells personal information.

The Platform is intended for individuals aged 18 years or older unless specific services expressly permit participation by minors.

Where services involve children:

• Parents or legal guardians may be required to provide consent.
• Only necessary information will be collected.
• Additional safeguards may apply.

Verity Movement does not knowingly collect personal information from children without appropriate legal basis.

Depending on your location, you may have the right to:

• Access your information.
• Correct inaccurate information.
• Delete your information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request portability.
• Lodge a complaint with a supervisory authority.

Verity Movement will respond to legitimate requests within applicable legal deadlines.

If Verity Movement becomes aware of a personal data breach that is likely to result in a risk to individuals, Verity Movement will:

• Investigate the incident promptly.
• Mitigate potential harm.
• Notify the relevant supervisory authority where legally required.
• Notify affected users where required by applicable law.

The Platform may contain links to third-party websites or services.

Verity Movement is not responsible for the privacy practices of external websites.

Users should review the privacy policies of third parties before providing personal information.

Verity Movement may update this Privacy Policy periodically to reflect:

• Legal developments.
• New platform features.
• Security improvements.
• Changes to verification procedures.
• International expansion.

The latest version will always be available on the Platform.

Material changes may also be communicated by email or through platform notifications.

If you have questions regarding this Privacy Policy or Verity Movement's handling of personal information, please contact:

Privacy Officer

Verity Movement

Email: info@veritymovement.com

If required under applicable law, you may also contact the relevant supervisory authority in your jurisdiction.

This Privacy Policy should be read together with:

• Terms of Service
• Cookie Policy
• Instructor Agreement
• Studio Agreement
• Booking & Cancellation Policy
• Verification & Standards Policy
• Professional Code of Conduct
• Trust & Safety Policy

Together, these documents form the Verity Movement Legal & Trust Framework.